Shipping policy

We ship to customers worldwide. All orders are carefully processed and dispatched to ensure timely delivery.

Orders are typically processed within 2-5 business days, excluding weekends and holidays. High-volume periods or unexpected delays may extend this timeframe slightly.

These are estimated times and may vary due to carrier schedules, customs processing, or events like holidays and weather.

Costs are calculated at checkout based on your location, order weight, and selected method. We offer standard shipping options with full tracking where available.

International Shipping

We ship globally, but international customers are responsible for any customs duties, taxes, or import fees. Delays at customs are beyond our control.

Once shipped, you’ll receive an email with a tracking number. Use it on the carrier’s website to monitor your package in real time.

Verify your shipping address at checkout—we’re not responsible for errors from incorrect details. If a package is returned undelivered, we’ll contact you for next steps; additional shipping fees may apply for resends.

For shipping questions, email: hellandbackco@outlook.com or use our contact form. Response times aim for 24-48 hours.